- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.
IP Office
Scale
- From five to 3000 users
- Connect up to 150 IP Office systems
Deployment Models
- Virtualized IP Office software with VMWare ESXi , KVM, Microsoft Hyper V or Amazon Web Services
- Dedicated Avaya Server
- Avaya IP Office 500 V2 appliance
- Any mix of the above
Supported telephony devices
- IP phones
- Digital phones
- Analog phones
- Softphones
- Analog and Digital Cordless (including DECT)
- Any mix of the above
Third Party Integration
- TAPI Link lite
- TAPI Link Pro
- DevLink Pro
Administration
- Web based – centrally managed
- Windows client
- Database back-up and restore
Contact Center
- Five to 250 agents
- Multichannel – Voice, email, web chat, fax, SMS
- Skills based routing
- Browser based clients
- Windows clients
- Integration to CRM solutions
Mobility
- Make and receive calls over Wi-Fi/3G/4G data networks
- Visual voicemail
- Supervised and unsupervised transfers
- Presence
- Instant messaging
- Conference controls
- Geo-location presence and tracking
- Integration with Microsoft Outlook Calendar
- Avaya one-X® Mobile application
- Android
- iOS
Desktop Client
- Browser based UI
- Up to 3000 users (IP Office Select)
- Microsoft Lync integration
- Salesforce.COM plug-in
- Microsoft Outlook plug-in
Brochures
Avaya IP Office Platform [PDF]
28 Nov 2016
Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions.
eBooks
IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses [PDF]
08 Nov 2016
Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge.
Engagement Everywhere [PDF]
05 Nov 2015
Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.
Fact Sheets
Avaya IP Office Contact Center [PDF]
13 Apr 2017
Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.
Avaya IP Office Server Edition [PDF]
08 Nov 2016
For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.
Avaya IP Office™ Select [PDF]
08 Nov 2016
As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.
IP Office Receptionist [PDF]
08 Nov 2016
Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.
Avaya IP Office Collaboration Editions [PDF]
08 Nov 2016
When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.